Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Heal Strong / Jared Tavasolian ("Provider," "we," "us," or "our"). By enrolling in, paying for, or participating in any of our programs or services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Service Description

Heal Strong provides wellness coaching services and products including, but not limited to:

• Transformation programs (3-month, 12-week, or other duration programs)
• Personalized nutrition planning and guidance
• Personal training and fitness coaching (in-person and virtual)
• Peptide education and protocol recommendations
• Individual consultations (phone, video call, or in-person)
• Metabolic testing and analysis services
• Educational resources, courses, and ongoing support
• Digital products, programs, and services
• Any other wellness coaching services or products offered by Provider

These Terms apply to all services and products offered by Provider, whether currently available, previously offered, or made available in the future. Specific program details, duration, pricing, and payment options will be communicated at time of enrollment or purchase.

2. Program Commitment and Payment Terms

2.1 Service Pricing and Payment

Pricing for services and products varies and is communicated at the time of enrollment or purchase. Prices may change, increase, decrease, or be subject to promotional discounts at Provider's discretion. The price agreed upon at time of enrollment is the binding price for that specific service or product.

2.2 Payment Plans and Installments

For certain services, Client may be offered the option to pay in full or split payments into installments (e.g., monthly payments). IMPORTANT: If Client selects a payment plan:

• All scheduled payments are required and due regardless of Client participation or completion of the program
• Payment plans do not create month-to-month services; they are simply financing options for a single program or service purchase
• Failure to make any scheduled payment will result in immediate collection efforts and may be reported to credit agencies
• Client remains liable for the full contracted amount even if Client stops participating in the program
• No refunds will be issued for any payments made, whether Client completes the program or not
• Provider reserves the right to terminate access to services if payments are not received as agreed

2.3 One-Time Services

Certain services (including but not limited to consultations, metabolic tests, and one-time sessions) are standalone services with payment due at time of booking. All fees for one-time services are non-refundable, even if Client cancels or fails to attend the scheduled session.

3. No Refunds and No Cancellations Policy

3.1 Absolute No Refund Policy

ALL SALES ARE FINAL. Client acknowledges and agrees that:

• No refunds will be issued under any circumstances
• No partial refunds will be issued for programs or services not completed
• No refunds will be issued due to Client dissatisfaction, change of mind, or personal circumstances
• No refunds will be issued if Client fails to follow program instructions or recommendations
• No refunds will be issued if Client does not achieve desired results
• Payment disputes, chargebacks, or requests for refunds through payment processors will be vigorously contested

3.2 No Cancellation Policy

Once enrolled and payment is made (whether full payment or first installment of payment plan), Client may not cancel their enrollment for any reason. The program or service commitment is binding, and all payments are due as agreed, regardless of Client participation or completion.

3.3 Chargeback and Dispute Policy

Client agrees not to initiate any chargeback or payment dispute with their credit card company, bank, or payment processor. If Client initiates a chargeback or dispute:

• Client acknowledges they are in breach of this agreement
• Provider reserves the right to pursue all legal remedies available, including but not limited to collection of the full amount owed plus legal fees, court costs, and damages
• Client will be immediately terminated from all programs and denied future services
• Provider may report the matter to credit agencies and pursue civil litigation

4. Client Responsibilities

4.1 Following Program Instructions

To achieve optimal results, Client must:

• Follow all nutrition plans, meal recommendations, and dietary guidance provided
• Attend all scheduled training sessions and complete prescribed workouts
• Adhere to peptide education protocols and recommendations as provided
• Maintain regular communication with Provider regarding progress and challenges
• Provide accurate health information and disclose any medical conditions or changes
• Attend all scheduled consultations and meetings on time

4.2 Medical Clearance

Client represents and warrants that:

• Client has consulted with their personal physician before beginning this program
• Client has received medical clearance to participate in nutrition and fitness programs
• Client has no medical conditions that would make participation dangerous or inadvisable
• Client will immediately inform Provider of any changes to health status during the program

5. Results Disclaimer

5.1 No Guaranteed Results

Client acknowledges and understands that:

• Individual results vary and are dependent on many factors including but not limited to: Client's starting point, genetics, medical history, adherence to the program, effort, consistency, and individual physiology
• Provider makes no guarantees or warranties regarding specific results, weight loss, muscle gain, or any other health outcomes
• Historical results achieved by other clients do not guarantee similar results for any individual Client
• Results require Client's full commitment, effort, and adherence to all program recommendations

5.2 Positive Historical Outcomes

While results vary by individual, Provider's historical data shows very positive outcomes for clients who follow the nutrition, training, and peptide education recommendations consistently throughout their enrolled programs. However, these historical results do not constitute a guarantee of future results for any individual Client.

6. Educational Services and Medical Disclaimer

6.1 Not Medical Advice

Client acknowledges that:

• Provider is not a licensed physician and does not provide medical advice, diagnosis, or treatment
• All peptide education is for informational and educational purposes only
• Client must consult with their own qualified healthcare provider before making any health-related decisions
• Client should discuss all nutrition plans, training programs, and peptide considerations with their physician
• Provider's services are educational and coaching in nature, not medical services

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Provider's total liability to Client for any claims arising from these Terms or the services provided shall not exceed the total amount paid by Client for the specific service giving rise to the claim
• Client assumes all risk of participating in nutrition, training, and wellness programs
• Client releases Provider from any and all liability for injuries, damages, or losses that may occur during participation in any program or service

8. Dispute Resolution and Arbitration

8.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the services provided shall be resolved by binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. The arbitration shall take place in Los Angeles County, California.

8.2 Waiver of Class Action

Client waives the right to participate in any class action lawsuit or class-wide arbitration against Provider.

8.3 Attorney's Fees

In any dispute or legal action arising from these Terms, the prevailing party shall be entitled to recover reasonable attorney's fees and costs from the non-prevailing party.

9. Intellectual Property

All content, materials, programs, protocols, meal plans, training programs, educational materials, and other intellectual property provided by Provider remain the exclusive property of Provider. Client may not reproduce, distribute, sell, or share any Provider materials without written permission.

10. Termination by Provider

Provider reserves the right to terminate Client's participation in any program at any time for:

• Failure to make required payments
• Abusive, threatening, or inappropriate behavior toward Provider or staff
• Violation of these Terms
• Fraudulent chargeback or payment dispute

Termination by Provider does not relieve Client of payment obligations. All amounts owed remain due and payable immediately upon termination.

11. Privacy and Data

Client information will be handled in accordance with our Privacy Policy. By agreeing to these Terms, Client consents to the collection and use of information as described in our Privacy Policy.

12. Modifications to Terms

Provider reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of services after changes constitutes acceptance of modified Terms. However, any changes will not apply retroactively to programs already purchased.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

15. Entire Agreement

These Terms constitute the entire agreement between Client and Provider regarding the services and supersede all prior or contemporaneous communications, whether electronic, oral, or written.

16. Acknowledgment and Acceptance

By enrolling in any program, making any payment, or using any services provided by Heal Strong / Jared Tavasolian, Client acknowledges that they have:

• Read and understood these Terms of Service in their entirety
• Had the opportunity to ask questions and seek independent legal advice
• Voluntarily agreed to be bound by these Terms
• Understood and accepted the NO REFUNDS and NO CANCELLATIONS policy
• Understood that all payment obligations are binding regardless of participation
• Understood that results vary and no specific outcomes are guaranteed